2 consecutive business days in transit with Standard Shipping selected might be exampled as such: An order shipping to a Residential OHIO address placed no later than Thursday 2 p.m. EST would ship that day and arrive that Saturday. Thurs-Friday=1 day + Fri-Sat=1 day = 2 days. The same order shipping to a business would have to be placed by Wednesday 2pm for Friday arrival.
Colorado (3 days) would have a Wednesday 3 p.m. deadline for Standard shipping and arrival that week by Saturday.
California orders placed by 2 p.m. EST on Tuesday with Standard shipping selected would arrive that Saturday to residental addresses. Most orders over $250 (before shipping fees) placed after Monday at 2pm EST shipping to a Business address would ship with over the weekend transit and following Monday arrival.
Most all Oregon and Washington (5-days on map) will ship with over-the-weekend transit for following week arrival. 5 Days on the map below means that order might ship through Thursday 1 p.m. EST for following Thursday arrival = 7 days in transit. Please know that we package every order accordingly for the time in transit required. We can keep your meals frozen for up to 8 days when required!
Any order that has Express shipping will be shipped with Air Service for 1-3 day transit time if you require meals sooner. We ship via FedEx who delivers Monday through Saturday. As a standard rule, we only ship the same week if meals would arrive by that Saturday, however, certain Western region orders will be packaged accordingly for over the weekend transit.
Please call us at (678) 995-5772 or Email us here with questions regarding logistics of arrival day if required. More shipping info listed at bottom of pageWe at True Fare strive to offer you the finest Whole30® approved meals, delivered right to your doorstep, nationwide. We don't simply offer delicious cuisine...we offer you more time!
How do my meals arrive? UNBOXING Experience may be seen HERE
Your True Fare meals will likely be shipped frozen (unless you specifically ordered Fresh Meals), packed with ample dry-ice (or ice-packs) for the necessary transit time, and delivered by U.P.S. CLICK HERE for Fresh Meal Information
We always provide tracking information once your meals have been shipped (sometimes a little sooner). Also, we do place a "Shipper Release" on your shipping label, allowing your meals to be left at your doorstep if accessible and deemed safe by your carrier.
Please make sure that your desired shipping address will follow these above guidelines. Failure to do so may result in your meals being delayed and their integrity compromised. This instance is not covered by our replacement policy. Please call us for any details at 678-995-5772, anytime.
Please understand that a request to change delivery may result in extending the time in transit, therefore increasing the likelihood that the food arrives in an unsatisfactory condition. We will not be responsible for food lost under such circumstances. We may not be held responsible for meals that are left unattended and spoil due to personal circumstances such as leaving town, etc. Any meals that arrive in unsatisfactory condition due to a UPS delay or any damaged packaging received must be retained for the purpose of any claim needed.Are all your products Whole30® Approved?
Yes, All meals prepared by your chefs here at True Fare are Whole30® Approved!
Do you provide nutritional information?
Pre-Made Paleo will provide nutritional values with each and every new meal created by your chefs. Current examples of nutritional facts may be seen Here.
How are meals packaged?
All meals are vacuum-sealed in BPA free plastic. Due to contact with the extreme temperatures created by the dry ice during transit, We do recommend that All Meals are placed in a Leakproof container prior to thawing. This is especially so of any Complete meals such as soups.
How do I reheat my meals?
The following page will fill you in on all the details you need to know about how to reheat your meals as well as cooking directions for fish entrées.
How should I know what to expect when ordering this meal?
It is our goal at True Fare to provide our clients with the most enjoyable eating experience possible. Your Executive Chef and Chef de Cuisine works tirelessly alongside our other chefs to offer delicious paleo-friendly cuisines from all over the world.
Will there be fish or Seafood in my meals?
Not unless you order these specifically from the Fish and Seafood collection.
All of our chef prepared meals in our weekly Lunch/Dinner menus, as well as all of our program meal plans will only contain the main proteins of chicken, turkey, beef and pork. In most all instances a No Pork variant will be seen in the drop-down menus.
I do not eat Beef. Can this be accommodated?
Yes. You may simply place this request in the "Notes" section of your order. This request along with many others may be accommodated. (maybe No Turkey, i.e.) As long as you proceed forward with your order (don't hit back on your browser), these notes Will be transmitted to us and all reasonable requests will be accommodated. (Notes will not be seen in your order confirmation email).
How many meals do I get? How many people does each meal feed? Is 10 meals the same as 10 days?
This depends on your choice. Our Regular meals are 5 oz. protein with an 7 oz. vegetable side and our Warrior meals are 8 oz. protein with a 7 oz. vegetable size. These are designed for one person each meal.
Our Family meals are designed to feed a family of 4. These typically consist of a 20 oz. protein and a 28 oz. vegetable. Meal Plans such as the Whole30® Program Meal Plan are designed around the individual and on a per day basis. So, a 10 Day Plan will be breakfast, lunch, dinner and snacks for one person for 10 days. All Meals are Whole30® Approved!
Can I receive a meal plan without having to order every week?
How many Calories do your meals have on average?
Our meals range from 300-500 calories for regular size portions. These include 1 protein entree and 7 oz of veggies. The 3.5 oz trail mix (2 servings total) is 415 calories. Our Warrior option meals are between 400-600 Calories. We make a new menu each week and Nutritional Facts may often be seen in advance of your order placement.
Are your meats Grass-Fed, Grass Finished, Antibiotic-Free, Free-Range and responsibly sourced?
Why, yes they are.
There's a lot of talk about 'pastured' pork these days and we want you to know that we source our pork from U.S. Wellness Meats. These animals are all heritage-raised, and more information regarding these most humane and responsible farming practices may be found here: http://blog.grasslandbeef.com/bid/80117/US-Wellness-Pork
Are your vegetables hand-picked, locally sourced, organic when available?
Why, yes they are! As of December 15, 2013 all vegetables sourced for our premium True Fare meals are 100% Certified Organic.
Take a look at some of our ingredients HERE!
Are your meals Gluten-Free, Grain-Free, Lactose-free, Legume-free, with no Refined Sugar?
Why, yes they are! *We do use clarified butter (or Ghee) in some recipes. People whom have a dairy intolerance can generally consume ghee since it does not have casein and lactose, which some people find hard to digest.
Re-heating of Meals: Please visit our Reheating Videos and Instruction
How long will meals last in my refrigerator?
Meals will last in your refrigerator for about a week. If you find that you are not going to be able to eat them within that time frame, we recommend that you put them in the freezer immediately. We recommend that you thaw all meals under refrigeration prior to reheating.
My Meals arrived today and are not all frozen. What should I do?
In the event that your package was delayed by UPS or your meals are not still frozen, we would ask that if they are still cold that they be used and not re-frozen. Typically, as long as the temperature of the container and food is still at or below refrigeration temperature, your meals are just fine. They were never at a temperature above what they are upon receipt. If you have any questions or concerns regarding their integrity, please do not hesitate to contact us.
My Meals arrived today and there is a broken seal. What should I do?
In the event that a package appears open and the seal is compromised, please note that the likely occurrence of any compromised seal is typically done under the conditions of dry-ice contact at extreme temperatures (-79ºC/-109ºF) inside the cooler during transit.
The dry-ice can produce micro-fractures/cracks along certain heat-seals during transit, particularly when items begin to shift as the sublimation of dry ice has allowed for room within the cooler after a day or two.
We at True Fare are proud to use only the finest, highest-quality ingredients in preparing our meals. We prepare and package our meals with the highest standards of care and attention to detail.
We strive to build a comprehensive menu that will best suit a wide variety of personal tastes. Though refunds cannot be made on the basis of personal taste, we are happy to offer an accommodation ONLY for any meals(s) that arrives damaged or meals that spoiled due to UPS delays. We do not refund for any perishables that are refused at the time of delivery.
Please contact us directly with any concerns.
Georgia Customers - We may ship orders Monday - Thursday for same day (Atlanta metro area) or next day arrival. Our goal is to ship as soon as possible to serve you best. Most metro Atlanta (ITP) guests may expect FedEx same delivery for orders placed by 11am/business or 2pm/residential addresses Mon-Thurs/Fri 12pm. All other Georgia shipments are shipped free of charge via UPS overnight for Tuesday - Friday arrivals. No weekends if shipped with UPS.
Outside Georgia - We Deliver Nationwide. We ship based on your location Monday-Thursdays, depending on time in transit required for standard or express shipping required. Standard shipping to The Pacific Northwest, etc, can take up to 7 days in transit where standard shipping rates are available/selected. Traditional Meals will arrive frozen regardless of time in tranist selected.
* Eastern Region (2-3 Day Ground Shipping) Ships Mon-Tues/Wed
Alabama. Arkansas, Connecticut, Deleware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Minnesota, New Hampshire, New Jersey, New York*, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, D.C., West Virginia, Wisconsin (*certain upstate zip codes may be 3 day transit)
Most Western region state Standard shipping rates including California:
*ALL United States REGIONS > EXPRESS SHIPPING: Express Shipping may be chosen on most any order. We will strive to Express deliver any order placed by 1 p.m. EST on Wednesday for same week delivery. Some restrictions may apply. Please call 678-995-5772 for any details or email us at email@example.com
* Alaska and Hawaii (2-3 Day Air) and Puerto Rico (2-Day Air) (*certain remote AK zip codes may require different logistics and rates, but we will have them flown in where needed.)